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Topic review

Expand view Topic review: FDM FAQ


Post by Clive Sorensson » Thu Apr 09, 2015 12:04 pm

Q: Is there a way to specify the number of sections for a single download?

A: Yes, there is. When adding a new download, click on the Advanced button before starting it. In the new dialog window, under the Connection tab in the Sections area, you'll see Maximum number. You can set it to any preferred value.
Here's what it looks like: http://i.imgur.com/iG9O5Bz.png

Re: FDM FAQ - support contact

Post by Usher » Mon Apr 06, 2015 3:41 am

Q: How can I send message to FDM support?

You can use following options:
1. Post message to this forum. Read the reporting rules and FDM FAQ before posting.
2. Send a private message from this forum to a developer that asked you to do it.
3. Post feature request to http://freedownloadmanager.idea.informer.com providing detailed description and pictures if needed.
4. Use the web form http://freedownloadmanager.org/support.htm if you want to provide some confidential details.
5. Send email directly to support (at) freedownloadmanager.org if you want to attach some language files (newly translated or updated) or confidential files (*.sav service files or FDM logs).

Re: FDM FAQ - How to uninstall FDM?

Post by Usher » Wed Aug 20, 2014 11:25 am

Q: I cannot finish uninstall FDM. The uninstaller displays window with no progress and launches Chrome again and again. What is wrong?

Currently all plugins for Chrome must be installed and uninstalled only from Chrome Web Store running in Chrome web browser, so in any case you should better follow the steps listed below:

1. Open any of installed web browsers (Internet Explorer, Firefox, Chrome, Opera, Safari etc.), remove (disable, uninstall, delete etc.) FDM plugin from all the browser options and close the browser. Repeat it for all the browsers.
2. Run FDM and turn off all browser monitoring and integration options (including flash video). Don't forget about torrent and magnet associations, if you want to remove FDM permanently.
3. Close FDM and run uninstall. Now it should work with no problems.
4. If you still have problems, download the newest FDM build and reinstall it without uninstalling the old buggy one.

FDM FAQ - 64-bit Windows and 64-bit browsers

Post by Usher » Wed May 14, 2014 12:38 pm

Q: Does FDM work in 64-bit Windows?
Yes, it does. FDM is a 32-bit application and works like other 32-bit apps.

Q: Does FDM work with 64-bit browsers?
General answer: No, it doesn't.
64-bit Windows make separation between 32-bit and 64-bit processes, so you cannot run 32-bit extensions in 64-bit applications.
Currently FDM is 32-bit application and its plugins/add-ons are also 32-bit, so they cannot be used directly in pure 64-bit browsers.

However, there are some workarounds existing:
* Pure JavaScript code works in any-bit browser, if it supports JS (FDM uses also dlls).
* 64-bit plugins may be used to catch needed data and write them to the disk in a place monitored by 32-bit app (FDM still uses 32-bit plugins).
* 64-bit Internet Explorer 10+ is a dual mode browser - it can run both 64- and 32-bit processes, if 32-bit plugin is required. If FDM plugin is not properly detected and doesn't work in IE, you must disable Enhanced Protection Mode in IE's Internet Options.
* You can test another download helper instead of FDM add-on, f.e. FlashGot for Firefox, SaveFrom.net helper etc.

Re: FDM FAQ - strange connections in FDM

Post by Usher » Thu May 01, 2014 11:58 am

Q: FDM is inactive, but my firewall reports that FDM still makes some strange connections. Is it a spyware?

Don't panic, read the following explanations (based on FDM 3. version):

1. FDM may check for updates.
Open main FDM window, go to menu Options | Settings | General | Essential and select "Turn off automatic updates" in Update section.

2. FDM has some social features.
Go to menu Options | Settings | Downloads | Essentials and unmark all features in FDM Community section.

3. FDM may have some bittorrent protocol extensions active. Go to menu Options | Settings | Downloads | Bittorrent and look at the torrent port range - probably the conections reported by your firewall are from this range, which should be the explanation for those reports.
Now with "Enable Bittorrent" option active unmark all Bittorrent features:
- Enable DHT
- Enable Local Peer Discovery
- Enable UPnP
- Enable NAT-PMP
- etc. if any new option is available.
Click "OK" and restart FDM. Only then you can unmark "Enable Bittorrent" option and remove associations for torrent and magnet link (thanks to Reelix for helpful hint).

4. Click OK and restart FDM. It should work OK immediately, if you haven't downloaded any torrents using DHT or magnet links.
Otherwise it will take some time (maybe a few days or more) for other nodes to remove your DHT node and stop making connections (thanks to D. Yessa for this explanation).
If you really don't want to use torrents any more, you can delete btdht.sav file, if it still exists - look for FDM service files location.


Post by Usher » Sun Mar 23, 2014 11:29 am

dko wrote:Moderators ask use to read existing topics before asking questions (...) but it can get very complicated with 2 (or more) Topics possibly sharing discussions on similar/same issues
Use "Search" option and keywords specific for your problem to find interesting topics to read before posting; "Firefox" is NOT a good keyword. There are many more postings where problems with Firefox are reported, so you should NOT limit your reading to the pinned topics or to the very first topic you find using search option.

Re: Which Topic for Firefox/FDM issues should we use please?

Post by Usher » Sun Mar 23, 2014 11:28 am

dko wrote:Which topic do you wish us to use for reporting on Firefox FDM Plugin issues please?
Use common sense to choose the best topic for your problem:
- If you have problem with plugin incompatibility, particularly if you have downloaded the plugin separately, use "Free Download Manager FireFox plugin".
- If you have problems with flash video download from Youtube, use "YouTube video download broken/no audio workaround/fix?" topic, no matter what browser you use.
- etc.
- Use "PLEASE put up all FDM and Firefox problems here!" if you don't find any better topic for your problem.

Which Topic for Firefox/FDM issues should we use please?

Post by dko » Sun Mar 23, 2014 3:27 am

Moderators, which Topic do you wish us to use for reporting on Firefox FDM Plugin issues please?

For example the other day I added to an issue already reported on the Pinned Topic

"Free Download Manager FireFox plugin"

but I note there is also a Pinned Topic

"PLEASE put up all FDM and Firefox problems here!"

If ONE is the appropriate Topic perhaps the Moderators can clarify which, as BOTH seem appropriate.

Quite reasonably, Moderators ask use to read existing topics before asking questions that may have already been asked/covered/answered but it can get very complicated with 2 (or more) Topics possibly sharing discussions on similar/same issues

Many thanks


Post by johnlgalt » Wed Nov 27, 2013 3:00 am

Q: I have the setting Append comment to the file name when done enabled in FDM, but sometimes my comments do not get appended. Other times it works perfectly fine. Why?

This setting works really well in most cases - however, when it does not work, it's really not FDM's fault. It's not (really) your fault either. Blame it on your OS.

See, Windows won't let you use certain characters in file names. See https://support.microsoft.com/kb/177506 for more info - but the list is small:

  • \
  • /
  • :
  • *
  • ?
  • "
  • <
  • >
  • |

So, if you try to write a comment or note in the comment box, and it contains one of those characters, and you have that Append comment setting enabled, then FDM will attempt rename the file with your comment - but Windows does not allow it to be renamed. Thus, the appending of the comment fails, even while the file is downloaded successfully.

Furthermore, if you have the setting Additional file extension for uncompleted download enabled, then FDM will not be able to remove that additional extension either.

Be sure that your comments do not have any invalid characters in them to avoid this issue.

Re: FDM FAQ - How to run as Administrator

Post by johnlgalt » Mon Aug 19, 2013 5:17 pm

Re: FDM FAQ - How to run as Administrator

Post by johnlgalt » Mon Aug 19, 2013 5:16 pm

Re: FDM FAQ - Firefox troubleshooting

Post by johnlgalt » Mon Aug 19, 2013 5:15 pm

Q: How do I make FDM work with the latest Nightly builds?

This applies to current build FDM ver. 3.9.2 build 1303. If you already have the current build (make sure!), you can skip down to Step 2.

  1. Use Usher's post above viewtopic.php?p=36150#p36150 to make sure that you install the latest FDM. Stop at step 10 - Do NOT run FDM yet. (If you accidentally run FDM, be sure to close it before proceeding).

  2. You'll need to edit the install.rdf file to make it work with Fx 25+. The easiest way is to edit it using notepad run as administrator. See the posts below for specific instructions for each OS.

  3. Run notepad.exe as administrator. Open the install.rdf file in notepad (Go to directory
    "C:\Program Files\Free Download Manager" in 32-bit Windows or
    "C:\Program Files (x86)\Free Download Manager" in 64-bit Windows, change file type in open file dialog to *.* all files, then select install.rdf).

  4. Find the line

    Code: Select all

    and change the 24 to your current version of Fx.

    (For a bit of future proofing, I bump it one past my current version. I.e., since I am running Fx nightly 26.0a1, I change 24.* --> 27.*, as so:

    Code: Select all


  5. Save the file, then run FDM, and when it asks to enable Fx monitoring, you can allow it to do it for you, or else you can actually say no, set up all your options yourself, and then manually run Fx and enable the addon and restart Fx.

It should work perfectly fine after that.


Post by Usher » Mon Jul 08, 2013 11:00 am

ubik wrote:Is 2.5 still the latest stable version?

No, FAQs are still uder re-construction. Let us work, please.


Post by Clive Sorensson » Mon Jul 08, 2013 8:17 am

Q: I'm trying to browse an FTP server with Site Explorer, but it appears empty. What gives?
A: Try enabling the passive mode in Site Explorer settings (accessible via right-clicking in an empty area inside Site Explorer). Note that this checkbox is different from the 'Use passive mode' checkbox found in Options -> Settings -> New Download -> Advanced -> Protocols.


Post by ubik » Mon Jul 08, 2013 8:01 am

Is 2.5 still the latest stable version??

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