Escalation software: Service management help desk software, Comprehensive help desk software, Comprehensive help desk software and more.
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NetBrain Qmap Reader 1.0
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Rating:
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Homepage: http://www.netbraintech.com | ||
| Type: Freeware | Releases: Oct 19, 2012 | ||||
| Cost: $0.00US | Developer: NetBrain Technologies, Inc. | ||||
| Qmap Reader is a free tool for viewing and interacting with NetBrain Qmaps. Unlike conventional network diagrams, Qmaps are created through automation and embedded with rich network data, such as configuration files and show command output. Leverage Qmap and Qmap Reader for collaboration tasks such as trouble escalation and design reviews. Download ready-made ?Knowledge Maps? from Qmap Center to sharpen your networking skills | |||||
file size: 32768k
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Keywords: monitor, CCIE, 642-821, CCNA, router |
Team HelpDesk for Outlook & SharePoint 2.1
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Homepage: http://www.assistmyteam.net | ||
| Type: Shareware | Releases: Apr 11, 2011 | ||||
| Cost: $2000.00US | Developer: AssistMyTeam | ||||
| Automated helpdesk and issue tracking system in Outlook and SharePoint for support team. Log, analyze, track, collaborate and escalate support requests in an organized and structured way in Outlook. Auto-process incoming support requests and send automated notification emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and statistical tools. Support for Skype and Phone calls. Includes self-service web site for end-users. | |||||
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file size: 44795k
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Keywords: inventory, Service desk, customer relationship management, Customer Service, knowledge base |
Team HelpDesk for Outlook 6.2
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Homepage: http://www.assistmyteam.net | ||
| Type: Shareware | Releases: Apr 11, 2011 | ||||
| Cost: $1500.00US | Developer: AssistMyTeam | ||||
| An ITIL guided, automated helpdesk and issue tracking system in Outlook for support team. Log, analyze, track, collaborate and escalate support requests in an organized and structured way in Outlook. Auto-process incoming support requests and send automated notification emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and statistical tools. Support for Skype and Phone calls. Includes self-service web site for end-users. | |||||
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file size: 55113k
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Keywords: network, CRM, Customer, SLA, ITIL |
Personal Helpdesk for Outlook 4.3
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Homepage: http://www.assistmyteam.net | ||
| Type: Shareware | Releases: Aug 31, 2010 | ||||
| Cost: $250.00US | Developer: AssistMyTeam | ||||
| An automated ticketing system for one person helpdesk and issue tracking in Microsoft Outlook. Log, analyze, track and escalate support requests in an organized and structured process in Outlook. Auto-process incoming support requests and send automated notification emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and statistical tools. Support for Skype and Phone calls. Includes self-service web site for end-users. | |||||
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file size: 23636k
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Keywords: network, CRM, Customer, SLA, ITIL |
SupportCalls with Outlook 3.2
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Homepage: http://www.assistmyteam.net | ||
| Type: Shareware | Releases: Sep 24, 2009 | ||||
| Cost: $1500.00US | Developer: AssistMyTeam | ||||
| An ITIL guided, team helpdesk system to log, collaborate, analyze and assist in the resolution of end-users issues right in your Outlook. Use Exchange (can be hosted one too) and auto-process incoming support requests and send automated emails or SMS alerts. Includes web access site for technicians and self-service site for end-users. Integrated knowledge base, asset tracking, SLA and statistics. Supports Skype for making calls and send SMS. | |||||
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file size: 28302k
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Keywords: SLA, ITIL, Service Level Agreements, mobile, Skype |
Help Desk Authority (formerly BridgeTrak) 8.1 Build
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Homepage: http://www.scriptlogic.com | ||
| Type: Demo | Releases: May 28, 2009 | ||||
| Cost: $995.00US | Developer: ScriptLogic Corporation | ||||
| Comprehensive trouble ticket tracking software for IT and/or customer support desks. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/managment, advanced data searches, Active Directory sync, email to ticket conversion. iPhone client too | |||||
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file size: 56832k
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Keywords: Help desk software, help, desk, Inventory software, trouble |
BridgeTrak Help Desk Software 7.0 Build
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Rating:
(not rated) |
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Homepage: http://www.kemma.com | ||
| Type: Demo | Releases: Sep 12, 2007 | ||||
| Cost: $995.00US | Developer: Kemma Software | ||||
| Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, email receive. | |||||
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file size: 46207k
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Keywords: Help, helpdesk, software, drive, ticket |
LBE Web Helpdesk 4.0.118
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Rating:
 4/5 (2 votes) |
Platforms:
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Homepage: http://www.Lbesoftware.com | ||
| Type: Shareware | Releases: May 17, 2007 | ||||
| Cost: $950.00US | Developer: Leigh Business Enterprises Ltd. | ||||
| Help Desk designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. Can be installed on any web server running a Microsoft Windows 95/98/NT/2000/2003/XP/Vista operating system. It can be accessed from any machine running a Javascript enabled web browser. Features:-Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. etc. | |||||
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file size: 2304k
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Keywords: Customer relations management, call, web helpdesk, help desk, web help desk |
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