Itil based service desk process flow software: service management software, ITIL Service Management Toolkit, .NET based ITSM/ITIL Applications and more.
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Homepage: http://www.ikode.org/ |
| Type: Shareware |
Releases: Jan 06, 2012 |
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| Cost: $99.98US |
Developer: iKode Software Technology Co., Ltd. |
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iKode Service Desk X is an easy to use and web based customer service software and service management software. It streamlines customer service communication with tickets, a knowledge and more. iKode Service Desk X can be used to resolve IT issues by ITSM work flows that keeps your company organized, efficient and provide excellent customer service! |
More on itil based service desk process flow
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Homepage: http://www.manageengine.com |
| Type: Freeware |
Releases: Oct 25, 2010 |
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| Cost: $0.00US |
Developer: ZOHO Corp. |
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ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy. |
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Homepage: http://www.adventnet.com |
| Type: Freeware |
Releases: Nov 28, 2008 |
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| Cost: $0.00US |
Developer: AdventNet Inc |
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ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy. |
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Homepage: http://www.processworx.com |
| Type: Commercial |
Releases: Jan 15, 2006 |
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| Cost: $129.00US |
Developer: ProcessWorx LLC |
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The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals; these ITIL based tools include essential support materials, templates and guidance to fine tune any ITIL focused organization. Obtain specific guidance for implementation including base-level service and pricing examples for IT products, process roles & responsibilities, goals & objectives, requirements, measurements and more... |
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Homepage: http://www.processworx.com |
| Type: Commercial |
Releases: Jan 15, 2006 |
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| Cost: $129.00US |
Developer: ProcessWorx LLC |
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The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. |
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Homepage: http://www.misutilities.com |
| Type: Shareware |
Releases: Aug 02, 2006 |
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| Cost: $199.00US |
Developer: MIS Utilities |
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Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as an ISAPI extension for Microsoft Internet Information Services. Your customers or technicians need no additional software other than a web browser. Help Desk for IIS gives you the ability to improve the productivity of your IT service team. It keeps your company organized and efficient. |
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Homepage: http://www.assistmyteam.net |
| Type: Shareware |
Releases: Sep 24, 2009 |
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| Cost: $1500.00US |
Developer: AssistMyTeam |
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An ITIL guided, team helpdesk system to log, collaborate, analyze and assist in the resolution of end-users issues right in your Outlook. Use Exchange (can be hosted one too) and auto-process incoming support requests and send automated emails or SMS alerts. Includes web access site for technicians and self-service site for end-users. Integrated knowledge base, asset tracking, SLA and statistics. Supports Skype for making calls and send SMS. |
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Homepage: http://www.assistmyteam.net |
| Type: Shareware |
Releases: Apr 11, 2011 |
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| Cost: $1500.00US |
Developer: AssistMyTeam |
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An ITIL guided, automated helpdesk and issue tracking system in Outlook for support team. Log, analyze, track, collaborate and escalate support requests in an organized and structured way in Outlook. Auto-process incoming support requests and send automated notification emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and statistical tools. Support for Skype and Phone calls. Includes self-service web site for end-users. |
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Homepage: http://www.whizlabs.com |
| Type: Shareware |
Releases: May 31, 2007 |
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| Cost: $15.50US |
Developer: Whizlabs Software |
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Ensure your success in ITIL certification exam with Whizlabs preparation kit. Backed by Unconditional 150% Test PASS Guarantee, it contains 5 full length simulated Mock Exams and Interactive Quiz (over 200 questions) on the real exam pattern. The advanced features like Adaptive Testing, Intelligent Reporting, and In-depth Customization offer you much more than passing the exam. Still not convinced? Take a FREE demo and find out for yourself. |
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Homepage: http://www.e-supportportal.com |
| Type: Demo |
Releases: Jan 20, 2009 |
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| Cost: $275.00US |
Developer: Escon Information Consulting |
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Online help desk software that allows any business or work group assigns ticket and issues, manage incoming and outgoing e-mails, streamline workflow, provide live chat and site m,build knowledge base, manage access to shared binaries, and deliver newsletters through the single point of access. SupportPortal is support solution which is best suitable for use in internal and external Help Desks, Call Centers, Contact Centers, and Web Portals. |
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