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Itil service review template software: ITIL Service Management Toolkit, service management software, ITIL Service Management Excellerator and more.


ITIL Service Management Toolkit (ITSM To 2.11

ITIL Service Management Toolkit (ITSM To
Rating:
(not rated)
Platforms: Win 3.1x Win95 Win98 WinME WinNT 3.x WinNT 4.x Windows2000 WinXP Windows2003 Homepage: http://www.processworx.com
Type: Commercial Releases: Jan 15, 2006
Cost: $129.00US Developer: ProcessWorx LLC
The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals; these ITIL based tools include essential support materials, templates and guidance to fine tune any ITIL focused organization. Obtain specific guidance for implementation including base-level service and pricing examples for IT products, process roles & responsibilities, goals & objectives, requirements, measurements and more...
file size: 2784k Download ITIL Service Management Toolkit (ITSM To Keywords: Service Catalog, CMDB, ITIL, ITSM, Service Management


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ITIL Service Management Excellerator 1.10

ITIL Service Management Excellerator
Rating:
(not rated)
Platforms: Win 3.1x Win95 Win98 WinME WinNT 3.x WinNT 4.x Windows2000 WinXP Windows2003 Homepage: http://www.processworx.com
Type: Commercial Releases: Jan 15, 2006
Cost: $129.00US Developer: ProcessWorx LLC
The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs.
file size: 2150k Download ITIL Service Management Excellerator Keywords: Service Level Agreement, helpdesk software, OLA, UC, IT

Whizlabs ITIL Preparation Kit 6.0.1

Whizlabs ITIL Preparation Kit
Rating:
(not rated)
Platforms: Win95 Win98 WinME WinNT 4.x Windows2000 WinXP Windows2003 Windows Vista Starter Windows Vista Home Basic Windows Vista Home Premium Windows Vista Business Windows Vista Enterprise Windows Vista Ultimate Windows Vista Home Basic x64 Windows Vista Home Prem Homepage: http://www.whizlabs.com
Type: Shareware Releases: May 31, 2007
Cost: $15.50US Developer: Whizlabs Software
Ensure your success in ITIL certification exam with Whizlabs preparation kit. Backed by Unconditional 150% Test PASS Guarantee, it contains 5 full length simulated Mock Exams and Interactive Quiz (over 200 questions) on the real exam pattern. The advanced features like Adaptive Testing, Intelligent Reporting, and In-depth Customization offer you much more than passing the exam. Still not convinced? Take a FREE demo and find out for yourself.
file size: 4546k Download Whizlabs ITIL Preparation Kit Keywords: Information technology infrastructure library, ITSM, itil exam, service, itil

ManageEngine ServiceDesk Plus 8

ManageEngine ServiceDesk Plus
Rating:
(not rated)
Platforms: Windows2000 WinXP Windows2003 Linux Homepage: http://www.manageengine.com
Type: Freeware Releases: Oct 25, 2010
Cost: $0.00US Developer: ZOHO Corp.
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
file size: 46940k Download ManageEngine ServiceDesk Plus Keywords: Help Desk, help desk, ITIL, help desk, Asset Management

.Biz ITSM 2.0

.Biz ITSM
Rating:
(not rated)
Platforms: Win2000 Win7 x32 Win7 x64 Win98 WinVista WinXP Homepage: http://www.EasyAccess.biz
Type: Freeware Releases: Dec 10, 2002
Cost: $0.00US Developer: EasyAccess Business Solutions Inc.
Need a solution that follows your business processes, not the other way around? Looking for a solution you can quickly take for a test drive? .Biz is an integrated suite of IT Service Management Applications based on ITIL best practices and Microsoft .NET industry standard technology..Biz provides easy installation, out-of-the-box functionality and is roll-out ready, as well as the Source Code to truly secure your investm
file size: 43945k Download .Biz ITSM Keywords: IT Service Management, ITIL, Incident Management, Inventory Management, SLA

Adventnet ManageEngine ServiceDesk Plus 7.5

Adventnet ManageEngine ServiceDesk Plus
Rating:
5/5 (2 votes)
Platforms: Windows2000 WinXP Windows2003 Linux Homepage: http://www.adventnet.com
Type: Freeware Releases: Nov 28, 2008
Cost: $0.00US Developer: AdventNet Inc
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
file size: 37002k Download Adventnet ManageEngine ServiceDesk Plus Keywords: Contract Management, invoicing, Knowledge Base, inventory, Help Desk

SupportCalls with Outlook 3.2

SupportCalls with Outlook
Rating:
(not rated)
Platforms: WinXP Windows2003 Windows Vista Business Windows Vista Enterprise Windows Vista Ultimate Windows Vista Ultimate x64 Homepage: http://www.assistmyteam.net
Type: Shareware Releases: Sep 24, 2009
Cost: $1500.00US Developer: AssistMyTeam
An ITIL guided, team helpdesk system to log, collaborate, analyze and assist in the resolution of end-users issues right in your Outlook. Use Exchange (can be hosted one too) and auto-process incoming support requests and send automated emails or SMS alerts. Includes web access site for technicians and self-service site for end-users. Integrated knowledge base, asset tracking, SLA and statistics. Supports Skype for making calls and send SMS.
file size: 28302k Download SupportCalls with Outlook Keywords: ITIL, service, SMS, Headset, Email monitoring

Team HelpDesk for Outlook 6.2

Team HelpDesk for Outlook
Rating:
(not rated)
Platforms: Win2000 Win7 x32 Win7 x64 Win98 WinServer WinVista WinVista x64 WinXP Homepage: http://www.assistmyteam.net
Type: Shareware Releases: Apr 11, 2011
Cost: $1500.00US Developer: AssistMyTeam
An ITIL guided, automated helpdesk and issue tracking system in Outlook for support team. Log, analyze, track, collaborate and escalate support requests in an organized and structured way in Outlook. Auto-process incoming support requests and send automated notification emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and statistical tools. Support for Skype and Phone calls. Includes self-service web site for end-users.
file size: 55113k Download Team HelpDesk for Outlook Keywords: ITIL, trouble tickets, Issue Tracking, help desk, Service desk

Serio IT Service View Pro 5.5.04

Serio IT Service View Pro
Rating:
(not rated)
Platforms: WinXP Windows2003 Windows Vista Business Windows Vista Enterprise Windows Vista Ultimate Windows Vista Business x64 Windows Vista Enterprise x64 Windows Vista Ultimate x64 Homepage: http://www.seriosoft.com/
Type: Shareware Releases: Jun 28, 2009
Cost: $280.00US Developer: Serio Ltd
Server Monitoring and ITIL Availability Management Software. Includes all the standard Plugins and features of the free version plus: publish real-time server availability statistics online; define one or more Service Level Agreements (SLAs) on which to base Availability calculations; scheduler automatically emails Availability and Downtime Reports; history/duration of downtime events per device. Free 1 month evaluation.
file size: 5735k Download Serio IT Service View Pro Keywords: Availability Management, network, Linux Monitoring, BlackBerry, Oracle Monitoring

iKode Service Desk X 2.0

iKode Service Desk X
Rating:
(not rated)
Platforms: Win2000 Win7 x32 Win7 x64 WinServer WinVista x64 WinXP Linux Homepage: http://www.ikode.org/
Type: Shareware Releases: Jan 06, 2012
Cost: $99.98US Developer: iKode Software Technology Co., Ltd.
iKode Service Desk X is an easy to use and web based customer service software and service management software. It streamlines customer service communication with tickets, a knowledge and more. iKode Service Desk X can be used to resolve IT issues by ITSM work flows that keeps your company organized, efficient and provide excellent customer service!
file size: 2963k Download iKode Service Desk X Keywords: Helpdesk software, web, service, service management software, helpdesk
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