Itil software: ITIL Service Management Toolkit, service management software, Whizlabs ITIL Preparation Kit and more.
Eunomia Process Builder 2.4.2
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Rating:
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Platforms:
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Homepage: visit | ||
| Type: Shareware | Releases: Feb 23, 2013 | ||||
| Cost: $95.00US | Developer: Eunomia Business Process Modeling | ||||
| Eunomia Process Builder is an easy-to-use method and business process modeling tool (BPM tool). It allows the designing of method, manufacturing or business processes and generation of process web sites with great look and feel. Two product editions exist: the free community edition to model small or medium size processes and the process architect edition to model large size processes. | |||||
file size: 14338k
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Keywords: Java, BPM, BPMN, business processes, Builder |
iKode Service Desk X 2.0
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Rating:
(not rated) |
Platforms:
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Homepage: http://www.ikode.org/ | ||
| Type: Shareware | Releases: Jan 06, 2012 | ||||
| Cost: $99.98US | Developer: iKode Software Technology Co., Ltd. | ||||
| iKode Service Desk X is an easy to use and web based customer service software and service management software. It streamlines customer service communication with tickets, a knowledge and more. iKode Service Desk X can be used to resolve IT issues by ITSM work flows that keeps your company organized, efficient and provide excellent customer service! | |||||
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file size: 2963k
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Keywords: Service management, helpdesk, customer support software, management, ITIL |
Team HelpDesk for Outlook & SharePoint 2.1
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Rating:
(not rated) |
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Homepage: http://www.assistmyteam.net | ||
| Type: Shareware | Releases: Apr 11, 2011 | ||||
| Cost: $2000.00US | Developer: AssistMyTeam | ||||
| Automated helpdesk and issue tracking system in Outlook and SharePoint for support team. Log, analyze, track, collaborate and escalate support requests in an organized and structured way in Outlook. Auto-process incoming support requests and send automated notification emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and statistical tools. Support for Skype and Phone calls. Includes self-service web site for end-users. | |||||
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file size: 44795k
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Keywords: project management, Helpdesk, help desk, CRM, CRM |
Team HelpDesk for Outlook 6.2
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Rating:
(not rated) |
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Homepage: http://www.assistmyteam.net | ||
| Type: Shareware | Releases: Apr 11, 2011 | ||||
| Cost: $1500.00US | Developer: AssistMyTeam | ||||
| An ITIL guided, automated helpdesk and issue tracking system in Outlook for support team. Log, analyze, track, collaborate and escalate support requests in an organized and structured way in Outlook. Auto-process incoming support requests and send automated notification emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and statistical tools. Support for Skype and Phone calls. Includes self-service web site for end-users. | |||||
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file size: 55113k
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Keywords: help desk, Service desk, crm software, Customer Service, knowledge base |
Public Folder HelpDesk 11.1
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Rating:
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Homepage: visit | ||
| Type: Shareware | Releases: Nov 04, 2010 | ||||
| Cost: $1800.00US | Developer: kalmstrom.com Business Solutions | ||||
| Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets stored in Outlook and Access or SQL db. Closed tickets only in the database but can be searched and re-created in Outlook if needed. E-mail history. Statistics tool, KBase. Subscription $150/month for all kalmstrom.com products. | |||||
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file size: 20377k
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Keywords: Help statistics, live help, help desk solution, inventory, Outlook |
ManageEngine ServiceDesk Plus 8
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Rating:
(not rated) |
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Homepage: http://www.manageengine.com | ||
| Type: Freeware | Releases: Oct 25, 2010 | ||||
| Cost: $0.00US | Developer: ZOHO Corp. | ||||
| ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy. | |||||
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file size: 46940k
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Keywords: Help Desk, helpdesk, ITIL, help desk, Asset Management |
Personal Helpdesk for Outlook 4.3
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Rating:
(not rated) |
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Homepage: http://www.assistmyteam.net | ||
| Type: Shareware | Releases: Aug 31, 2010 | ||||
| Cost: $250.00US | Developer: AssistMyTeam | ||||
| An automated ticketing system for one person helpdesk and issue tracking in Microsoft Outlook. Log, analyze, track and escalate support requests in an organized and structured process in Outlook. Auto-process incoming support requests and send automated notification emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and statistical tools. Support for Skype and Phone calls. Includes self-service web site for end-users. | |||||
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file size: 23636k
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Keywords: help desk, Service desk, crm software, Customer Service, knowledge base |
IT Process Automation Ayehu eyeShare 3.6
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Rating:
(not rated) |
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Homepage: http://www.it-process-automation.com | ||
| Type: Freeware | Releases: Jul 01, 2010 | ||||
| Cost: $0.00US | Developer: Ayehu IT Process Automation | ||||
| Ayehu is the leading provider of IT Process Automation and IT Automation Solutions. eyeShare, the company's product Empowers IT managers to resolve complex problems quickly by automating resolution processes, tasks and ITIL procedures. | |||||
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file size: 125677k
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Keywords: automation, Run Book Automation |
DNA Helpdesk 2.8
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Rating:
 5/5 (1 votes) |
Platforms:
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Homepage: http://www.netsupportsoftware.com | ||
| Type: Demo | Releases: Jan 04, 2010 | ||||
| Cost: $1600.00US | Developer: NetSupport Ltd | ||||
| NetSupport Helpdesk is a powerful and wholly web based solution providing detailed recording and tracking of incidents and is built using ITIL standards. | |||||
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file size: 59k
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Keywords: Netsupport, help desk, active directory, inventory, web based |
SupportCalls with Outlook 3.2
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Rating:
(not rated) |
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Homepage: http://www.assistmyteam.net | ||
| Type: Shareware | Releases: Sep 24, 2009 | ||||
| Cost: $1500.00US | Developer: AssistMyTeam | ||||
| An ITIL guided, team helpdesk system to log, collaborate, analyze and assist in the resolution of end-users issues right in your Outlook. Use Exchange (can be hosted one too) and auto-process incoming support requests and send automated emails or SMS alerts. Includes web access site for technicians and self-service site for end-users. Integrated knowledge base, asset tracking, SLA and statistics. Supports Skype for making calls and send SMS. | |||||
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file size: 28302k
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Keywords: ITIL, service, SMS, broadband, Email monitoring |
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