Service level agreement software: ITIL Service Management Toolkit, Legal Tips:Business, Family & Real Estate Law, Business and Personal Legal Forms & Contracts and more.
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AdventnetManageEngine SupportCenter Plus 7.0
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Homepage: http://www.adventnet.com | ||
| Type: Freeware | Releases: Dec 02, 2008 | ||||
| Cost: $0.00US | Developer: Adventnet Inc | ||||
| SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal and Active Directory Integration. | |||||
file size: 31744k
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Keywords: Service Level Agreement, game, Knowledge base, trouble, Contact Management |
ManageEngine SupportCenter Plus 6.5
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Homepage: http://www.adventnet.com | ||
| Type: Freeware | Releases: Nov 05, 2007 | ||||
| Cost: $0.00US | Developer: AdventNet Inc | ||||
| SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier. | |||||
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file size: 32060k
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Keywords: Request Tracking, Construction, Self Service Portal, database, Trouble Ticketing System |
ITIL Service Management Excellerator 1.10
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Homepage: http://www.processworx.com | ||
| Type: Commercial | Releases: Jan 15, 2006 | ||||
| Cost: $129.00US | Developer: ProcessWorx LLC | ||||
| The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. | |||||
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file size: 2150k
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Keywords: Service Management, Construction, SLA, OLA, UC |
ITIL Service Management Toolkit (ITSM To 2.11
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Homepage: http://www.processworx.com | ||
| Type: Commercial | Releases: Jan 15, 2006 | ||||
| Cost: $129.00US | Developer: ProcessWorx LLC | ||||
| The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals; these ITIL based tools include essential support materials, templates and guidance to fine tune any ITIL focused organization. Obtain specific guidance for implementation including base-level service and pricing examples for IT products, process roles & responsibilities, goals & objectives, requirements, measurements and more... | |||||
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file size: 2784k
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Keywords: IT, organize, CMDB, ITIL, ITSM |
rapidHELP 2.1
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Homepage: http://www.rapidhelp.net | ||
| Type: Demo | Releases: Jan 10, 2005 | ||||
| Cost: $0.00US | Developer: rapidHelp Software | ||||
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This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Customer Tickets Multitasking support Integral Absence Manager Uniform GUI for Administrators and Users Internet Capability Automatic Timing Automatical display of new tickets Statistics HTML-Functionality Drag and Drop Security |
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file size: 46080k
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Keywords: Service level, knowledge base, Service Level Agreement, html, Knowledge Base |
Easy Network Service Monitor 2.14
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Homepage: http://www.javvin.com | ||
| Type: Shareware | Releases: Mar 10, 2003 | ||||
| Cost: $99.00US | Developer: Javvin Company | ||||
| Easy Service Monitor is a network fault management tool that continuously monitors network devices and services. If something went wrong, it will alert you by email/phone/pager BEFORE problems get seriously out of hand. A detailed log file will record every event of the monitored targets displayed in an easy to understand chart. You can configure the system so that when something goes wrong, a set of immediate actions will be triggered. | |||||
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file size: 2500k
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Keywords: Fault management, Management, network performance, Mail server, service level agreement |
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