Automated customer service software: Optimize service staff to minimize costs, Customer Service software with video and VoIP, StromaSoft CRM customer service helpdesk and more.

	AyaNova 6.0 Ground Zero Tech-Works Inc. Released: Nov 26, 2009   Rating: 2/5 (1 votes) Provide first class customer service while improving your bottom line with AyaNova?s full control over your entire service department affordable for small business. With minor updates and support always free, manage all aspects of service including automated work orders, dispatching, scheduling, preventive maintenance, custom fields, equipment tracking, QuickBooks or PeachTree interface, custom reports, mobile & web browser interface and more Platforms:    Business Project Management Type: Shareware Cost: $199.00 US Size: 20226 K Download: www.ayanova.com Keywords: Service, Document Management, work order, Citrusware, scheduling

	SupportCalls with Outlook 3.2 AssistMyTeam Released: Sep 24, 2009   Rating: Not rated An ITIL guided, team helpdesk system to log, collaborate, analyze and assist in the resolution of end-users issues right in your Outlook. Use Exchange (can be hosted one too) and auto-process incoming support requests and send automated emails or SMS alerts. Includes web access site for technicians and self-service site for end-users. Integrated knowledge base, asset tracking, SLA and statistics. Supports Skype for making calls and send SMS. Platforms:    Business Helpdesk & Remote PC Type: Shareware Cost: $1500.00 US Size: 28302 K Download: www.assistmyteam.net Keywords: Email monitoring, SLA, trouble tickets, inventory, Service desk

	PC Sentinel's AutoKeys: Auto Typing! 1.2.3 PC Sentinel Software Released: Feb 20, 2006   Rating: 5/5 (1 votes) Save time and effort by eliminating repetitive and tedious typing tasks while keeping track of sensitive personal information. Use PCSentinel's Autokeys to answer hundreds of emails a day, complete forms with the touch of a button, save and retrieve sensitive information like passwords and account numbers! All data is stored in encrypted forms for your safety! Platforms:    Business Other Type: Shareware Cost: $29.99 US Size: 261 K Download: www.pcsentinelsoftware.com Keywords: One-click typing, database, data management, software, form completion

	AutoFollowup 50124-1312 CrookedBush.com Inc. Released: Nov 27, 2005   Rating: Not rated AutoFollowUp is a Perl mailing list program meant to run on your web server. It was created expressly for those users who want to have an autoresponder hosted on their own site, but have severe limitations imposed by the webserver administrator. Platforms:    Web Developer Tools Other Type: Commercial Cost: $19.95 US Size: 83 K Download: www.intelliscript.net Keywords: Creation, ASP, execut, AutoFollowup, Customer

	SupportWizard 6 SupportWizard Released: May 05, 2004   Rating: 5/5 (1 votes) FAQ and isssue tracking software. Winner of the User Choice Award (http://www.userschoiceawards.com/results-2002_ICCM.html). With over 5 years of full production use, customers report that SupportWizard has raised customer satisfaction by 50%, improved customer retention by 80% and improved the efficiency of the service team by 25%. Platforms:    Business Other Type: Shareware Cost: $0.00 US Size: 36000 K Download: www.supportwizard.com Keywords: Asset management, backup, best, boost, customer support

	Advanced Email Parser Lite 1.23 Tweak Marketing Inc. Released: Oct 17, 2003   Rating: Not rated Automate receiving, processing and sending automatic replies to incoming messages. AEP uses custom sets of rules to determine the type of message and what actions should be taken upon receiving it. This is very convenient when processing product or service orders and helpdesk requests as it allows automatic extraction of all required values from the message body and placing them in external database. The customized reply is then sent to customer. Platforms:    Communications E-Mail Clients Type: Shareware Cost: $99.00 US Size: 4281 K Download: www.mailutilities.com Keywords: Advertising, excel, newsletter, mp3, email parser

	Backup Manager 2.5 Backup Manager Corp Released: Feb 15, 2003   Rating: 4/5 (1 votes) Backup Manager offers a 2 Week Free Trial - with no further obligation - of its automated, encrypted, offsite data backup service. Download the software and upload your data in minutes. Full customer support online or toll-free telephone. Eliminates unreliable CD's or tape drives and the time spent in doing data backups manually. Upon your satisfaction of our 2 Week Free Trial, Backup Manager's service continues with a nominal monthly fee. Platforms:    Utilities & Drivers Backup & Restore Type: Commercial Cost: $3.95 US Size: 2096 K Download: www.backupmanager.com Keywords: Offsite backup, Backup Software, online backup, Backup Software, internet backup