Escalation software: Comprehensive help desk software, Comprehensive help desk software, FAQ and isssue tracking software and more.

	SupportCalls with Outlook 3.2 AssistMyTeam Released: Sep 24, 2009   Rating: Not rated An ITIL guided, team helpdesk system to log, collaborate, analyze and assist in the resolution of end-users issues right in your Outlook. Use Exchange (can be hosted one too) and auto-process incoming support requests and send automated emails or SMS alerts. Includes web access site for technicians and self-service site for end-users. Integrated knowledge base, asset tracking, SLA and statistics. Supports Skype for making calls and send SMS. Platforms:    Business Helpdesk & Remote PC Type: Shareware Cost: $1500.00 US Size: 28302 K Download: www.assistmyteam.net Keywords: customer relationship management, Customer Service, knowledge base, ITIL, service

	Help Desk Authority (formerly BridgeTrak) 8.1 Build ScriptLogic Corporation Released: May 28, 2009   Rating: Not rated Comprehensive trouble ticket tracking software for IT and/or customer support desks. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/managment, advanced data searches, Active Directory sync, email to ticket conversion. iPhone client too Platforms:    Business Helpdesk & Remote PC Type: Demo Cost: $995.00 US Size: 56832 K Download: www.scriptlogic.com Keywords: Software, back, ticket, tracking, helpdesk

	BridgeTrak Help Desk Software 7.0 Build Kemma Software Released: Sep 12, 2007   Rating: Not rated Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, email receive. Platforms:    Business Helpdesk & Remote PC Type: Demo Cost: $995.00 US Size: 46207 K Download: www.helpdesksoftware.com Keywords: Help desk software, help, desk, help desk software, trouble

	LBE Web Helpdesk 4.0.118 Leigh Business Enterprises Ltd. Released: May 17, 2007   Rating: 4/5 (2 votes) Help Desk designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. Can be installed on any web server running a Microsoft Windows 95/98/NT/2000/2003/XP/Vista operating system. It can be accessed from any machine running a Javascript enabled web browser. Features:-Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. etc. Platforms:    Business Helpdesk & Remote PC Type: Shareware Cost: $950.00 US Size: 2304 K Download: www.lbehelpdesk.com Keywords: credit card processing, customer service, Customer, call tracking, inventory