Incident management system software: Health and safety software for schools, Health and safety software for camps, The Knowledge Store from KC7JHO Software and more.
ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes. The product runs as a service on Windows 2008,2003,Vista,XP and2000. Awarded with the 'Software of the Year' award by ItilFoundations.com in 2007 (see also http://www.itilfoundations.com)
The program helps IT departments with change, incident, purchase, asset and dependency management by integrating into existing availability monitoring (HP SIM and GFI NSM) and monitoring availability itself. Generates disk growth prognostics, close customer interaction through e-mail and a web frontend, knowledge base (that assists during incident management), and asset management (based on data collection of Active Directory, WSUS, and more.
IMS is a bug-tracking system. The main advantages of the system are: Extendible and adaptible basic function to the requirements of any process; Security features and control of function and data access by product and role; Extensible and adaptable report generation system; Flexible system of indicators to track and manage requirements; E-mail notification system with filtering capabilities; Comprehensive administrative functions.
