Service level agreements software: Monitoring for your websites and servers, Powerful CRM with links to Sage & Quickbooks, Server Monitoring & Availability Management and more.

	SupportCalls with Outlook 3.2 AssistMyTeam Released: Sep 24, 2009   Rating: Not rated An ITIL guided, team helpdesk system to log, collaborate, analyze and assist in the resolution of end-users issues right in your Outlook. Use Exchange (can be hosted one too) and auto-process incoming support requests and send automated emails or SMS alerts. Includes web access site for technicians and self-service site for end-users. Integrated knowledge base, asset tracking, SLA and statistics. Supports Skype for making calls and send SMS. Platforms:    Business Helpdesk & Remote PC Type: Shareware Cost: $1500.00 US Size: 28302 K Download: www.assistmyteam.net Keywords: messaging, Skype, email, Escalation, helpdesk

	Serio IT Service View Pro 5.5.04 Serio Ltd Released: Jun 28, 2009   Rating: Not rated Server Monitoring and ITIL Availability Management Software. Includes all the standard Plugins and features of the free version plus: publish real-time server availability statistics online; define one or more Service Level Agreements (SLAs) on which to base Availability calculations; scheduler automatically emails Availability and Downtime Reports; history/duration of downtime events per device. Free 1 month evaluation. Platforms:    Internet Network Information Type: Shareware Cost: $280.00 US Size: 5735 K Download: www.seriosoft.com Keywords: Serio, network monitor, network monitor, ITIL, monitor

	Horizon CRM 1.00.199 Visionbase Software Ltd Released: Oct 01, 2006   Rating: 5/5 (1 votes) Powerful CRM with links to Sage & Quickbooks with the following features :- Contact Management, Marketing Campaigns, Opportunities, Quotations, Sales Orders, Invoicing, Purchase Orders, Links to Sage Line 50 and Quickbooks, Diary, Email Centre, Document Library, Help Desk with Knowledge Base, Service Level Agreements, Customer asset tracking, RMA, Issue tracking plus much more Platforms:    Business Vertical Markets Type: Commercial Cost: $705.00 US Size: 41011 K Download: www.horizon-crm.co.uk Keywords: Defect, gantt, knowledge, data base, contact manager