Sla software: Web-based Customer Service & Support Software, Web-based Customer Service & Support Software, Orion VoIP Monitor and more.

	SupportCalls with Outlook 3.2 AssistMyTeam Released: Sep 24, 2009   Rating: Not rated An ITIL guided, team helpdesk system to log, collaborate, analyze and assist in the resolution of end-users issues right in your Outlook. Use Exchange (can be hosted one too) and auto-process incoming support requests and send automated emails or SMS alerts. Includes web access site for technicians and self-service site for end-users. Integrated knowledge base, asset tracking, SLA and statistics. Supports Skype for making calls and send SMS. Platforms:    Business Helpdesk & Remote PC Type: Shareware Cost: $1500.00 US Size: 28302 K Download: www.assistmyteam.net Keywords: SLA, ITIL, Service Level Agreements, GSM, Skype

	SupportPortal 3.0 Escon Information Consulting Released: Jan 20, 2009   Rating: Not rated Online help desk software that allows any business or work group assigns ticket and issues, manage incoming and outgoing e-mails, streamline workflow, provide live chat and site m,build knowledge base, manage access to shared binaries, and deliver newsletters through the single point of access. SupportPortal is support solution which is best suitable for use in internal and external Help Desks, Call Centers, Contact Centers, and Web Portals. Platforms:    Business Helpdesk & Remote PC Type: Demo Cost: $275.00 US Size: 2832 K Download: www.e-supportportal.com Keywords: Online, Customer, itil, service, service desk

	AdventnetManageEngine SupportCenter Plus 7.0 Adventnet Inc Released: Dec 02, 2008   Rating: Not rated SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal and Active Directory Integration. Platforms:    Business Helpdesk & Remote PC Type: Freeware Cost: $0.00 US Size: 31744 K Download: download.adventnet.com Keywords: customer, Customer Help Desk, time tracking, Service Level Agreement, portal

	Adventnet ManageEngine ServiceDesk Plus 7.5 AdventNet Inc Released: Nov 28, 2008   Rating: 5/5 (2 votes) ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy. Platforms:    Business Helpdesk & Remote PC Type: Freeware Cost: $0.00 US Size: 37002 K Download: download.adventnet.com Keywords: SLA Management, Document Management, Purchase Order Management, database, Inventory Management

	ManageEngine ServiceDesk Plus 7.5 AdventNet Inc Released: Nov 12, 2008   Rating: Not rated ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy. Platforms:    Business Helpdesk & Remote PC Type: Freeware Cost: $0.00 US Size: 44032 K Download: www.manageengine.com Keywords: help desk software, ITIL help desk, ITIL, Service Desk, asset

	ActiveXperts Helpdesk System 2.0 ActiveXperts Software Released: May 01, 2008   Rating: Not rated ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes. The product runs as a service on Windows 2008,2003,Vista,XP and2000. Awarded with the 'Software of the Year' award by ItilFoundations.com in 2007 (see also http://www.itilfoundations.com) Platforms:    Business Helpdesk & Remote PC Type: Shareware Cost: $1195.00 US Size: 4391 K Download: www.activexperts.com Keywords: Incident, math test, change, Document Management, ITSMF

	ManageEngine SupportCenter Plus 6.5 AdventNet Inc Released: Nov 05, 2007   Rating: Not rated SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier. Platforms:    Business Helpdesk & Remote PC Type: Freeware Cost: $0.00 US Size: 32060 K Download: www.manageengine.com Keywords: Request Tracking, Construction, Self Service Portal, base, Trouble Ticketing System

	Orion VoIP Monitor 1.0 SolarWinds Released: Sep 05, 2007   Rating: Not rated VoIP Monitor enables you to measure and track performance of voice quality across WAN links. Leveraging Cisco® IP SLAs, VoIP Monitor collects and analyzes VoIP performance statistics including MOS, jitter, network latency, packet loss and other important quality of service (QoS) metrics. These features enable you to proactively find the root cause of VoIP performance degradation and measure expected voice quality in advance of a VoIP deployment. Platforms:    Internet Network Information Type: Shareware Cost: $1195.00 US Size: 9491 K Download: ftp.solarwinds.net Keywords: IP SLA, nebula, VoIP, enemy, software

	ITIL Service Management Excellerator 1.10 ProcessWorx LLC Released: Jan 15, 2006   Rating: Not rated The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. Platforms:    Business Other Type: Commercial Cost: $129.00 US Size: 2150 K Download: www.processworx.com Keywords: Service Management, Construction, SLA, OLA, UC

	ITIL Service Management Toolkit (ITSM To 2.11 ProcessWorx LLC Released: Jan 15, 2006   Rating: Not rated The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals; these ITIL based tools include essential support materials, templates and guidance to fine tune any ITIL focused organization. Obtain specific guidance for implementation including base-level service and pricing examples for IT products, process roles & responsibilities, goals & objectives, requirements, measurements and more... Platforms:    Education Other Type: Commercial Cost: $129.00 US Size: 2784 K Download: www.processworx.com Keywords: IT, organize, CMDB, ITIL, ITSM